Tell me more about the online secure payment facilities used on the Club website
The secure payment facilities are provided by WorldPay, part of the Royal Bank of Scotland Group. They will be particularly welcome to overseas members.

How secure is the online payment system through WorldPay when I use my credit or debit card?
WorldPay is part of the Royal Bank of Scotland Group, the second largest bank in Europe. WorldPay recognise security is a key concern for both shopper and seller during an online transaction and say "In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, the WorldPay public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information."

How does the Club Online Sales system work?
When you purchase an item using the Club Online Sales system by simply clicking the "Buy" button, you are then automatically transferred to the WorldPay secure international payment 		processing website. The information WorldPay requires in order to process the transaction is automatically transferred to the WorldPay secure server. That information includes the total cost (including post and packaging, and VAT if applicable), product description, quantity, and the currency used which is Sterling. You then enter your credit or debit card details on the WorldPay secure website and they are captured on their secure server using SSL encryption. A confirmation of purchase email is then sent by WorldPay to the Club Office so we can process the order and despatch the item to you. We usually aim to send out orders within 7 days.

How do I know if my payment has gone through?
You will receive a WorldPay transaction confirmation email showing details of the purchase you have made, including a purchase Transaction ID.  

What happens if I think I may have duplicated an order?
If you receive more than one email and you have only made one purchase, please contact the Club Webmaster and inform him that you have placed multiple orders by mistake. He will be able to check with WorldPay and arrange a refund, if necessary, and answer any other queries you have about your order.

Club Online Sales contact
Contact the Victor Smith at victorsmith((at))v8register.net or on 0208 392 9434 (tel) or 0208 392 9673 (fax). If you are calling from overseas, then the numbers are +44 208 392 9434 (tel) or +44 208 392 9673 (fax).
Note - as spammers trawl websites with automatic robot programmes harvesting email addresses and then pass them on for their wretched spam purposes, the email address above is quoted with an ((at)) so simply substitute an @ in the usual way.