Code
of conduct to protect auction buyers
This is the lead item in
this week's issue of Classic Car Weekly.
Classic Car Weekly is a
well regarded classic car newspaper which comes out on Wednesdays providing news
items, vehicle reviews and private and trade adverts. More
National
Association of Motor Auctions (NAMA) represents companies that auction cars
and has a code of practice which has been in place for its members since July
2012.
What's it like attending a classic car auction? More
Posted:
170614 |  | The
lead news item in this week's issue of Classic Car Weekly is a report that "established
auction houses in the classic car industry are supporting the creation of a new
code of conduct to protect buyers in an increasingly crowded marketplace".
They add that "Silverstone Auctions, Anglia Car Auctions, Historics at Brooklands,
Barons, and Dorset Vintage & Classic Auctions have all stated they would support
a code of conduct setting classic car auction standards. There should be protection
for clients and vendors".
The need for the code is that so many people
attending auctions have never been to one before and a code of conduct is likely
to give new customers confidence. One comment reported is "there are less-scrupulous
firms out there that pay little heed to their customers and decent business practice
in general". | NAMA
Customer Charter
> Support best practice in the industry.
> To
be fair to both seller and purchaser.
> To endeavour to protect the purchaser
against defects in title.
> To commit to the NAMA Code of Practice.
>
To ensure all staff are familiar with customers' rights under the code.
>
To have complaints handling procedures.
> To provide access to an independent
arbitration facility. |
|
